Terms and Conditions
Last updated: 23 June 2026
Page title: Terms and Conditions · Shopify slug: terms-of-service
1. Scope
(1) These Terms and Conditions ("Terms") govern all contracts concluded via the online shop at aviora.com between the operator of aviora.com (hereinafter "AVIORA", "we", "us") and the buyer (hereinafter "you", "Client"). Our catalogue covers items in the home and garden categories.
(2) A consumer within the meaning of these Terms is any natural person who enters into a legal transaction for purposes that are predominantly unrelated to their commercial or self-employed professional activity. A business client is any natural or legal person, or partnership with legal capacity, acting in the exercise of their commercial or independent professional activity at the time the contract is concluded.
(3) Any differing, conflicting or supplementary general terms of the Client shall only become part of the agreement if their validity has been explicitly confirmed by us in writing.
2. Contracting Party and Contact
The contract of sale is formed between you and the operator of AVIORA. Full provider particulars are available on our Legal Notice page.
Customer service: contact@aviora.com
3. Conclusion of Contract
(1) The display of our home and garden goods in the online shop does not constitute a legally binding offer; it serves solely as a non-binding online catalogue.
(2) By clicking the "Buy" / "Place order" / "Pay now" button, you submit a binding offer to acquire the items contained in your shopping basket.
(3) Acknowledgement of receipt and acceptance of your order take place simultaneously — you will receive both immediately after placing your order by way of an automatically generated email. Upon dispatch of this confirmation email, the contract of sale becomes legally binding.
(4) We retain the contract text and send it to you along with these Terms by email. The Terms currently in force may also be consulted at any time at aviora.com/terms-of-service.
(5) Contracts are concluded in the English language.
4. Prices and Shipping Costs
(1) All prices shown on the website are inclusive of the applicable statutory Value Added Tax. Any shipping and handling charges are displayed separately during the checkout process.
(2) For deliveries to countries outside the European Union and the United Kingdom, customs duties, local taxes and other charges may be levied, which are the sole responsibility of the Client.
(3) Full details of shipping costs and estimated delivery times are set out on our Shipping & Payment page.
5. Payment Terms
(1) The following payment methods are accepted: credit card (Visa, Mastercard, American Express), PayPal, Klarna, Apple Pay, Google Pay and bank transfer. We reserve the right to exclude individual payment methods in specific circumstances.
(2) The full amount is due upon conclusion of the contract.
(3) Where payment is made by credit card or PayPal, your account will be charged immediately upon completion of the order.
6. Delivery
(1) Goods are dispatched to the delivery address supplied by the Client. The applicable delivery windows are clearly indicated on each product page and throughout the checkout process.
(2) If delivery remains impossible after three attempts, we are entitled to withdraw from the contract. Any sums already paid will be refunded to you without delay.
(3) In circumstances of force majeure, the delivery period will be extended proportionately. We will keep you informed of any such developments as swiftly as possible.
7. Retention of Title
All dispatched goods remain our property until the full purchase price has been received.
8. Right of Cancellation for Consumers
Consumers are entitled to a statutory right of withdrawal. Full cancellation details and the model withdrawal form are available on our Cancellation Policy page.
9. Warranty and Liability for Defects
(1) The statutory provisions on defect liability apply. For consumers, the limitation period for defect-related claims runs for two years from the date of delivery.
(2) For second-hand goods, this limitation period is reduced to one year from delivery.
(3) Should any item arrive defective, please contact us at contact@aviora.com.
10. Liability
(1) We accept unlimited liability in cases of intent and gross negligence, as well as within the framework of applicable consumer protection law.
(2) In cases of ordinary negligence, our liability is restricted to breaches of a fundamental contractual obligation — namely, one whose fulfilment is essential to the proper execution of the contract and upon which the Client may reasonably rely. In such cases, liability is capped at the level of foreseeable, contract-typical loss.
(3) Liability for injury to life, limb or health remains unaffected by the foregoing.
11. Dispute Resolution
(1) The European Commission maintains an Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.
(2) We are neither prepared nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.
12. Applicable Law and Jurisdiction
(1) The contractual relationship shall be governed solely by the laws of England and Wales, excluding the UN Convention on Contracts for the International Sale of Goods. In relation to consumers, this choice of law applies only insofar as the protection conferred by mandatory provisions of the law of the consumer's country of habitual residence is not thereby removed.
(2) Where the Client is a merchant, a body corporate under public law or a public-law special fund, the courts of our registered office shall have exclusive jurisdiction over all disputes arising from this contractual relationship.
13. Final Provisions
Should any individual clause of these Terms be or become wholly or partially void, the validity of the remaining provisions shall not be impaired. The relevant statutory rule shall take the place of any invalid provision.