Contact

Last updated: 23 June 2026

Page title: Contact · Shopify slug: contact

Have a question about an order, one of our home and garden items, or our service?
Our client support team is on hand to help and strives to respond to every enquiry promptly and thoroughly.

How to Reach Us

The simplest and most dependable way to get in touch is by email. This allows us to give your enquiry the attention it deserves and supply you with a thorough reply containing all the relevant details.

Response Time

Enquiries sent to the email address above are typically answered within 24 to 48 hours on working days.
Messages received at weekends or on public holidays will be dealt with on the next available working day.

During particularly busy periods — such as around bank holidays or special promotions — our response time may occasionally be slightly longer. We appreciate your patience and assure you that every message will be handled with care.

Helpful Information for Your Enquiry

To help us deal with your message as efficiently as possible, please include the following in your email:

• Order number — if your enquiry concerns an existing order
• Full name — as provided when placing the order
• Email address — the one used at the time of purchase
• A clear description of your query or the issue you have encountered
• Photographs — particularly useful when reporting damaged or defective merchandise

How We Can Help You

Our support team is available to assist with a wide range of matters, including:

• Questions about the status or tracking of your order
• Enquiries regarding returns, exchanges and reimbursements
• Details about items and availability across our home and garden range
• Complaints relating to damaged or faulty goods
• General questions about our website or your account
• Your suggestions and feedback to help us improve our service

Business and Legal Enquiries

Business or legal matters — such as partnership proposals, commercial relations or legal correspondence — should be directed to our central email address contact@aviora.com, ideally with a clear indication in the subject line. Your message will be forwarded directly to the appropriate department.

Privacy of Your Communication

When you contact us by email, the personal data you provide will be used exclusively to handle your enquiry and will be processed in line with applicable data protection legislation. Further details can be found in our Privacy Policy.

Provider Information

Full legal particulars about our company are available on our Legal Notice page.